kaylin
Log intry the demo

Front desks and customer service

Every call and text answered. The right ones flagged.

kaylin answers every call and text, writes down every question and flags anything that needs a person, so the desk handles what matters.

try the demoSee how it works

A day at Maple Grove Auto Care

6:05 AM, before the desk opens.

Three callers ask about hours, the price of a tire rotation and a grinding noise. kaylin answers the first two and takes down the third.

What came in before we opened?
Two answered. Priya's car is making a grinding noise when she brakes. That one's under Needs you.

Noon rush.

A customer texts to move an oil change. kaylin moves it and confirms.

Did Leo's text get handled?
Done. Leo's oil change is Thursday at 5 now.

Something urgent.

A caller has broken down on the highway and needs a tow today. kaylin texts the service lead right away.

Anything urgent?
One. A caller needs a tow today on Route 9, and I texted the service lead.

What kaylin handles for the desk

CallsEvery one, day or night.
TextsFor anyone who texted you.
QuestionsAnswered from what you've written down.
NotesEvery call recapped.
FlagsNeeds you, and urgent ones by text.
Hand-offsTransfers and messages for a teammate.

Questions

What does kaylin do when it doesn't know?

It says so, takes down the question and how to reach them, and puts it under Needs you.

Can kaylin put a caller through?

Yes, with Offer to transfer to me, or it takes a message for the right person.

Who gets the urgent texts?

Anyone on the team who turns on Text me kaylin alerts.

Who it's for

OwnersThe phone, the bookings, the inbox and the admin.
Solo foundersAn assistant, without hiring one.
Busy owners and managersYour calendar, follow-ups and a daily brief.
Small sales teamsNew leads answered fast and passed on with notes.
Front desks and customer serviceEvery call and text answered, and the right ones flagged.
Office and operations managersInvoices, overdue reminders and the recurring work.
Trades and local servicesWin the next job while you're on this one.
Larger businessesMore than 25 people? Let's talk about a plan.

What should kaylin take off your plate?

try the demo
A phone showing kaylin's note: Jordan is booked for a low fade on Thursday at 4:30.