Plain words.
Write a file the way you'd explain it to someone new, and choose who can see it.
Do we take walk-ins on Saturday?
Yes, until 6. Your file says Saturdays get busy, so I suggest booking.
What kaylin knows
Write it down once. kaylin answers with it every time.
Your hours, services, prices and policies, written down in plain words. kaylin reads them on calls, texts and in chat, so customers get the right answer without you.
Teach kaylin like a new hire
No forms to fill in. Just write it down.
Or just say it in chat.
Tell kaylin what's changed, and kaylin updates the file for you.
Remember that beard trims are $25 now.
Saved. I'll quote $25 for beard trims from now on.
Used on every call.
Team files go with kaylin on every call and text, so customers get the same answer you'd give.
kaylin answered
(480) 555-0184
They asked where to park. I told them about the free lot behind the shop, off 3rd Street.
Team or personal.
Team files are for everyone and used on calls. Personal files are only for you.
What's on my to-do list?
Order clipper blades and call the landlord about the sign.
Every change is kept.
Open a file's history and restore an older version. The restore is saved as a new version, so nothing is lost.
kaylin answered
(480) 555-0110
They asked what a beard trim costs. I quoted $25, from your services file.
kaylin
Fade & Co.
Do we take walk-ins on Saturday?
Ask kaylin…
Always up to date
The more kaylin knows, the more kaylin handles. Callers get answers without waiting for you.
You choose who edits. Decide who can change the team's files.
Point kaylin at a file. Type @ in chat to use exactly that one.
Autopilots can keep it fresh. Changes an autopilot wants to make can wait for you to apply.
The list goes on
- Hours
- Services and prices
- Walk-ins
- Cancellations
- Deposits
- Holidays
- Parking
- Directions
- Gift cards
- Your review link
- Team bios
- Common questions
- Upload a file
- Remembers how you like it
Questions
What should I write first?
Your hours, services and prices, and the questions callers ask most.
What if a caller asks something that isn't there?
kaylin takes a message for you. Add the answer, and it's there next time.
Can I undo a change?
Yes. Every save is kept; open the file's history and restore an older one.
