How it works
Your new front desk, ready in minutes.
Tell kaylin about your business and pick a number. kaylin answers, books and follows up, and you choose what needs your OK first.
Set up in a few minutes
Five steps, and you can change every answer later.
- 1
Tell kaylin about your business.
Your name, your shop and what kaylin should start with: answering calls, booking appointments, following up with leads or a daily brief.
- 2
Pick a number.
Get a local US number, or keep the number your customers know and forward it to kaylin. kaylin can take every call, or only the ones you don't pick up.
- 3
Teach kaylin your shop.
Write down your hours, services, prices and policies in plain words. Or just say it in chat: “Remember that we're closed on the 4th.”
- 4
Pick a voice and how kaylin answers.
Play samples and star your favorites. Then choose what kaylin does for callers: help them, take a message, or offer to put them through to you.
- 5
Connect your apps.
Google, Microsoft or Zoho for email and calendar, Zoho Books or QuickBooks Online for invoices, and more apps like your CRM or files. Each person connects their own account and can disconnect at any time.
Tell kaylin about your business.
Your name, your shop and what kaylin should start with: answering calls, booking appointments, following up with leads or a daily brief.
Pick a number.
Get a local US number, or keep the number your customers know and forward it to kaylin. kaylin can take every call, or only the ones you don't pick up.
Teach kaylin your shop.
Write down your hours, services, prices and policies in plain words. Or just say it in chat: “Remember that we're closed on the 4th.”
Pick a voice and how kaylin answers.
Play samples and star your favorites. Then choose what kaylin does for callers: help them, take a message, or offer to put them through to you.
Connect your apps.
Google, Microsoft or Zoho for email and calendar, Zoho Books or QuickBooks Online for invoices, and more apps like your CRM or files. Each person connects their own account and can disconnect at any time.
Or just ask kaylin
Tell kaylin what to remember, describe an autopilot in plain words, or ask how to connect your apps. kaylin does the setup with you.
What kaylin knows
Say it once, in chat.
Tell kaylin something new about the shop, and kaylin saves it for every call after.
Playbooks
“Make this a playbook.”
kaylin writes it on a card, and nothing is saved until you press Save playbook.
Autopilot
Describe it in plain words.
Say what kaylin should do and when. kaylin fills in the details for you to check, then runs it.
Help
Walked through, step by step.
Ask how to connect your calendar or forward your number, and kaylin walks you through it from the guides and can check your setup.
Connecting an app is a sign-in. There are no API keys to copy.
A day at Fade & Co.
Here's what kaylin handles while the clippers are running.
7:00 AM · Morning brief
“Good morning! 9 appointments today, the first at 9:00. Two texts need you.”
9:40 AM · A call
Someone asks if you take walk-ins. kaylin answers from what kaylin knows about the shop, then books them for 11:15.
11:20 AM · A text
Alicia asks about Saturday. kaylin offers 9:30 or 11:00, and Alicia picks 9:30.
1:05 PM · An email
A supplier wants to move Friday's delivery. kaylin drafts the reply for you to send.
3:30 PM · An invoice
Marcus's $240 invoice is 6 days past due. kaylin asks before sending a reminder.
4:00 PM · Autopilot
Reminders go out to everyone booked tomorrow.
7:45 PM · After closing
Jordan calls for a low fade. kaylin books Thursday at 4:30, and the recap is waiting for you.
You stay in charge
For each kind of work, you choose how much kaylin does alone.
Your ask is the OK.
Ask in Chat, or text or call kaylin yourself, and kaylin does it right away, then shows you what it did.
Autopilots, your way.
Each autopilot does the whole job on its own, or asks first and waits for you.
Calls when you say.
Choose whether kaylin checks with you before an autopilot's call, handles it, or never calls.
Every call has a recap you can read in a minute.
An autopilot's calls wait for a person unless you let kaylin handle them.
Invite your team, choose their roles and see who changed what.
Talk to kaylin like a teammate
Ask in Chat, or call or text your kaylin number from your mobile. kaylin knows it's you.
Type @ to point kaylin at a contact, a call or a playbook.
kaylin
Fade & Co.
Questions
Do I need a new phone number?
No. Keep the number your customers know and forward it to kaylin. kaylin can take every call, or only the ones you don't pick up.
What if a caller asks something kaylin doesn't know?
kaylin takes a message for you, or offers to put them through to you if you turn that on. Add the answer to what kaylin knows, and it's there next time.
Does kaylin work nights and weekends?
Yes. kaylin answers day or night.
Will kaylin text people who haven't agreed to it?
No. kaylin only texts people who've agreed to texts, and anyone can text STOP.
Which apps does kaylin work with?
Google, Microsoft and Zoho for email and calendar, Zoho Books and QuickBooks Online for invoices, and more apps like your CRM, files or payments.
Can I change things later?
Yes. Every setup answer can be changed later in Settings.
