After closing.
A caller asks at 8:15 PM if you're open Sunday, and kaylin answers from your hours.
Who called last night?
Two callers. Marcus asked about Sunday, and I told him we open at 10. Dana left a message about a gift card.
Never miss a call
Never miss a call again.
Keep the number your customers know. When you can't pick up, kaylin answers in your shop's name, answers questions, books appointments and takes a message for the rest.
How it plays out
1
Your phone rings first. Forward only the calls you don't pick up, and kaylin answers after about 20 to 30 seconds. Or send every call straight to kaylin.
2
kaylin answers. With your greeting, in the voice you pick, from what kaylin knows about your shop.
3
You get the recap. Who called, what they wanted and what kaylin did, in Calls. A message can come to your phone as a text.
Every call, handled
Transfers when you wantkaylin offers to put callers through to your number, or takes a message.
Knows your regularskaylin greets your contacts by name, and each one keeps its call and text history.
While you're busy
What happens to the calls you can't take.
A message, then the callback.
Dana leaves a message. The Call back after a message autopilot lines up a call for you to approve.
Autopilot ran
Call back after a message
A callback to Dana about the gift card is waiting for your OK.
Review call
Someone hung up early.
A caller hangs up before saying what they needed. The Text back missed callers autopilot texts them back, or lines up a callback if they haven't agreed to texts.
Autopilot ran
Text back missed callers
Someone at (480) 555-0193 hung up before saying what they needed. I texted them back.
kaylin
Fade & Co.
Who called last night?
Ask kaylin…
Questions
Do I need a new number?
No. Forward the one you have. Your phone can ring first, so kaylin only answers when you don't pick up.
What do callers hear?
Your greeting, in the voice you pick, and you choose whether it says kaylin is an AI assistant: turn on “Say kaylin is an AI assistant on calls” and every caller hears it in the greeting, or leave it off and kaylin says so whenever someone asks. Businesses in Maine always have it on.
What if kaylin can't answer something?
kaylin takes a message, and the call waits under Needs you until someone marks it handled.
Can I block a number?
Yes. kaylin politely ends calls from numbers on your blocked list.
