kaylin

Calls and texts

Every call answered. Every text handled.

kaylin answers your business line in the voice you pick, helps callers from what kaylin knows, books them on your calendar and texts them back. You read the recap.

Answers, books and follows up

You choose what kaylin does for callers, number by number.

Answers from what kaylin knows.

"Do you take walk-ins?" kaylin answers with your hours, services and prices, and takes a message for anything it doesn't know.

kaylin answered

(480) 958-2746

They asked about walk-ins. I told them we take walk-ins until 6 and booked them for 11:15.

Books them on your calendar.

kaylin offers open times from your booking calendar and puts the one the caller picks on it.

kaylin answered

Jordan

Jordan wanted a low fade after work. I booked Thursday at 4:30 and put it on your calendar.

Takes a message, or puts them through.

Pick Answer and help, Take a message, Offer to transfer to me, or Only my team can call.

What did the supplier want?
They're moving Friday's delivery to Thursday. I took a message and put the call under Needs you.

Texts customers too.

Your kaylin number takes texts. kaylin can answer questions, send a quick reply while the team checks, or stay quiet.

Any texts while I was cutting?
Alicia asked about Saturday. I offered 9:30 or 11:00, and Alicia picked 9:30.

Calls out when you ask.

"Call Maria to confirm Friday." kaylin calls right away, between 8 AM and 9 PM in Maria's time zone.

Call Maria to confirm Friday.
Calling Maria now to confirm Friday's appointment at 10:00.
Calling Maria

Built for the front desk

A recap for every call. The summary, the follow-ups, and the recording and transcript when the caller agreed.

What needs you, in one place. Calls that need someone wait under Needs you until someone marks them handled.

Recording, with the caller's OK. kaylin can ask callers before recording, and every call keeps a record of what they said.

Call or text kaylin yourself. From your mobile, kaylin knows it's you and helps like a teammate. Add a PIN if you like.

The list goes on

  • Local US numbers
  • Keep your number
  • Only unanswered calls
  • Hundreds of voices
  • Five favorite voices
  • Your own greeting
  • Name on calls
  • Transfer to you
  • Blocked numbers
  • Business hours
  • Approvals for calls
  • Transcripts
  • Team notes
  • Ask about a call
  • STOP and START
  • Archive texts

Questions

Do I need a new phone number?

No. Keep the number your customers know and forward it to kaylin. kaylin can take every call, or only the ones you don't pick up.

Does kaylin say it's an AI?

Yes, when it matters, and you choose the rest. kaylin always says so when someone asks. Turn on “Say kaylin is an AI assistant on calls” and kaylin says it at the start of every call, the ones it answers and the ones it makes. Businesses in Maine always have it on.

Is every call recorded?

Only if you choose. By default kaylin asks callers first, and only a clear yes keeps the recording and transcript.

Who does kaylin text?

Customers who text your kaylin number, and people who've agreed to texts. Anyone can text STOP.

Everything kaylin does

What should kaylin take off your plate?