Contact kaylin support

Ask kaylin first

At the top of Help, type your question under Ask kaylin. kaylin answers from these guides, and when something isn't working it can check your setup. It changes nothing without your OK. It's free and doesn't use credits.

When kaylin looks into a problem, it keeps the conversation as a request under Your requests, so kaylin's team can see how it went. Nobody is called in unless it's needed.

When kaylin can fix something, like a number that's turned off or an autopilot that failed, it shows the change on a card. Press OK, fix it and the app makes the change as you; No thanks leaves it as it is. Some fixes only owners and admins can make; anyone can have kaylin turn their own Answer texts and calls on or off, unless an owner or admin turned it off. Each fix kaylin makes is in Settings → Activity.

If kaylin can't sort it out, or you'd rather talk to a person, it passes the conversation to kaylin's team right away, with a note so you don't have to explain it again. Anything about money, a bug, or deleting something always goes to a person. A person answers on your request's page, and you get a notification.

Write to us yourself

1. 1At the bottom of Help, press Contact support.
2. 2Add a Subject and say What's going on?: what you tried and what you saw.
3. 3Owners and admins can tick Let support look at my setup for 7 days so we can check your settings, read-only.
4. 4Press Send.

We answer on the request's page, and you get a notification (in the app, and by text unless you change it in Settings → Notifications).

Follow up

Your requests are listed under Your requests in Help: Waiting on support, Answered or Solved. Open one to reply. On a request kaylin is handling, kaylin answers your reply right there, and passes it to kaylin's team if a person is needed. When it's sorted, press Mark as solved; writing again opens it back up.

A day after kaylin helps, it checks in on the request to ask whether it's working now. If you don't answer, kaylin closes it 3 days later; writing on it opens it again.

If kaylin sees the same problem 3 times in a day, like texts that don't go through or an autopilot that keeps failing, it opens a request for you and passes it to kaylin's team. A person answers on that request.

Owners and admins see every request sent from the workspace; members see their own.